A new blog post in under a year.. wonders will never cease. Since my last post I’ve changed jobs and passed AZ-104.
So I ran into the above issue while updating my home lab, both the buttons were greyed out. I found William Lam’s excellent post, but just running the delete’s didn’t solve the issue for me, a full reboot of the VCSA was also required. After cleaning up the files and rebooting, then the buttons were ungreyed and I was able to update it.
Just in case his post disappears, these are the commands I ran.
rm -rf /storage/core/software-update/updates
rm -rf /storage/updatemgr/software-*
rm -r /storage/core/software-update/*